About accident report from The Long-term Care Insurance operator

If an accident occurs during the provision of nursing care services, take appropriate measures promptly, including contacting the family of the user or the home care support office in charge. .
The Long-term Care Insurance operators are required to prevent recurrence of accidents and respond promptly and appropriately. At the same time, please report to Yokohama City based on the "The Long-term Care Insurance Business Operators Handling Guidelines for Accidents".
The Long-term Care Insurance Business Operators Report Handling Guidelines (PDF: 222KB) (Revised on April 1, 2025)

The accident report to Yokohama City is "Yokohama City Electronic Application and Notification Service (hereinafter referred to as" Electronic Application System ") This will be done.
After 17:00 on March 25, 2022, the application destination has been changed to a new electronic application system. When applying using the new system, "advance business registration (login)" is required.
※Please note that a report form varies according to service classification.

[Report form for home and community-based services (Nursing Care Business Guidance Division)] (External site)
For detailed operation methods, please refer to the “Accident Report Reporting Procedures / Checklist (PDF: 1,516KB)”.

[Facility Service Report Form (Elderly Facilities Division)] (External site)
For detailed operation methods, please refer to the “Application Procedure Form (PDF: 686KB)”.

[Note]
If the screen of the electronic application system is left open for a long time or the line is disconnected, the entered information may be lost. Please use the "Temporary Save Application" function as appropriate. In addition, items that are likely to be long, such as "The situation, background, response, etc. of the accident", "Cause of the accident", and "Efforts to prevent recurrence", should be compiled in a concise sentence in advance.

[Flow of Report]

1. After the accident, each company immediately submits the first report to Yokohama City using the electronic application system.
2. About progress report of accident processing, we report to Yokohama-shi as needed.
3. Submit this report (final report) using the electronic application system where there is a break in the accident handling.
4. Each business site actively discloses the contents of the accident report to users and issues it upon request.

1. Injuries of users (in principle, those that have been diagnosed by a physician and require some treatment such as medication) or fatal accident due to the provision of services
2. Food poisoning, infectious diseases, outbreaks of tuberculosis
3. Occurrence of violations of laws and regulations, scandals, etc. of employees (employees)
4. Mistakes (including medication leaks and drops)
5. Separation and missing
6. Fire accident
7. In cases where there is a risk of affecting the health condition of the user due to defective building equipment, etc.
8. Those that the administrator deems necessary to report

　※For details, please refer to the “Guidelines for Handling Reports at The Long-term Care Insurance Business Operators”.

Actively disclose the contents of the accident report to users and their families and issue it upon request. Also, please explain the following contents.

1. Report the accident to the competent department.
2. It may be reported to Kanagawa Prefecture as an accident case.
3. When a request for information disclosure is issued, other than personal information may be disclosed.

1. The responsible section receiving the report will conduct surveys and guidance to businesses as necessary. .
2. In addition, we may confirm the fact with the user or his / her family as necessary.
3. Reference style "accident report style (Excel: 27KB)" (for facility section report)
4. Reference "Guidelines for Reporting in Accidents in Housing for Elderly People with Service (PDF: 407KB)"
5. Reference "Guidelines for Handling Reports at Accidents in Nursing Homes (PDF: 409KB)" (including housing-type paid nursing homes)
6. Reference "Guidelines for Reporting in Accident Occurrence in Light-cost Nursing Homes (PDF: 399KB)"