Inquiries about The Long-term Care Insurance

• If you are dissatisfied with the service provided by each service provider, we recommend that you first consult with the consultation desk of that provider. Service providers are required to respond in good faith when there is a complaint.
• Dissatisfaction with the service can also be reported to the home care support provider who created the care plan. The home care support company makes a request for improvement to the service provider after confirming the facts, and makes adjustments when changing the company.
• We also respond to complaints and consultations at the Regional Comprehensive Support Center, such as Community Care Plaza, and at the ward office Elderly and Disabled Support Division.

• If the above consultation alone does not provide a sufficient solution, submit a “complaint petition” to Yokohama City or, if necessary, the Kanagawa Prefectural National Health Insurance Federation to conduct investigations and guidance based on laws and regulations. can do.

　　　　Contact Kanagawa Prefectural National Health Insurance Federation The Long-term Care Insurance Division Care Complaint Section Phone: 045-329-3447

• In Yokohama City, the Yokohama City Welfare Investigation Committee, a neutral third-party organization, has been established to receive complaints from citizens regarding welfare and health services in Yokohama City, conduct necessary investigations and adjustments, and promote the improvement of the quality of health services.

　　　　Contact Yokohama City Welfare Coordinating Committee Secretariat (Health and Social Welfare Bureau Coordinating Section) Phone: 045-671-4045 Fax: 045-681-5457