Frequently Asked Questions during Disasters such as Typhoons

• If the weather special warning is expected to be announced due to the effects of typhoons, etc., the following operations may be reduced or suspended in order to give priority to disaster response.
• (1) Part of ward office window duties, reduction, suspension (except duties to be handled by law)
• (2) Closed at the Administrative Service Corner
• (3) Temporary closing of facilities for citizen use

• About window duties when announcement of weather special warning is predicted (PDF: 320KB)

• It is used so that citizens can intuitively understand the meaning of evacuation information such as evacuation warning and others in the event of a disaster and easily take evacuation actions.
• We communicate evacuation information and others using five levels of alertness, and clarify actions to be taken.
• For more information, please refer to the following page.

• Yokohama City "Announcement of evacuation warning, etc. using the alert level"

• As one of the evacuation information, weather information and others are encouraged to prepare for evacuation at any time, and those who feel danger or need time to evacuate (elderly, disabled, infants, etc.) and their supporters are issued to encourage them to start evacuation.
• If issued, evacuate elderly people from dangerous places.

• Yokohama City "Announcement of evacuation warning, etc. using the alert level"

• Please evacuate to evacuation sites as soon as possible.
• If moving to evacuation sites is considered dangerous, evacuate to a safe place nearby or to a safer place in your home.
• If it is issued, evacuate everyone from a dangerous place.

• Yokohama City "Announcement of evacuation warning, etc. using the alert level"

• The evacuation information is issued to encourage residents in the target area to take the best action to save their lives in situations where a disaster has already occurred or is likely to occur.
• If you haven't been able to evacuate at the time the emergency measures for assuring safety was issued, take urgent action to ensure safety, such as moving to a safe room in your home or moving to a safe building nearby.

• Yokohama City "Announcement of evacuation warning, etc. using the alert level"

• In addition to the announcement of the landslide alert information, the evacuation warning [Alert Level 4] will be issued simultaneously.
• If the evacuation warning [Alert Level 4] is issued to this area, Yokohama City will send an emergency bulletin email.
• If landslide alert information is expected to be announced at night due to the approach of a typhoon or other causes, the evacuation of elderly people, etc. Alert Level 3 may be issued immediately to the same area as the evacuation warning target area to call for early evacuation.
• Please refer to the related website for details of the “Immediate evacuation warning Area”.

• Yokohama City “List of Areas subject to immediate evacuation warning”

• Information that identifies the target municipalities and calls for caution to assist residents in the judgment of voluntary evacuation in the event that a life-threatening landslide occurs at any time. It is jointly announced by the prefectural government and the Japan Meteorological Agency.
• In Kanagawa Prefecture, "Emergency Bulletin Mail (Area Mail)" will be delivered when "landslide alert information" is announced.
• In the case of Yokohama City, the presentation units are "Northern Yokohama City (Note 1)" and "Southern Yokohama City (Note 2)".
• In the case of Yokohama City, along with the announcement of the landslide alert information, we have established areas where the evacuation warning [Alert Level 4] will be issued simultaneously. For detailed information, see the homepage concerned.

(Note 1) Northern part of Yokohama: Aoba Ward, Asahi Ward, Izumi Ward, Kanagawa Ward, Kohoku Ward, Seya Ward, Tsuzuki Ward  , Tsurumi Ward, Midori Ward
(Note 2) Southern Yokohama: Isogo Ward, Kanazawa Ward, Konan Ward, Sakae Ward, Totsuka Ward, Naka Ward, Nishi Ward, Hodogaya Ward, Minami Ward

• landslide alert information, Ministry of Land, Infrastructure, Transport and Tourism (outside site)
• Yokohama City “List of Areas subject to immediate evacuation warning”

You can check it mainly in the following way.

• TV (telop, data broadcasting)
• Radio
• disaster prevention information E-mail (Pre-registration required). Please refer to the related website for details.
• Yokohama City Disaster Prevention X
• Emergency Rapid Mail (Area Mail)
• Yahoo! disaster information (You need to install and configure the app. For details, please refer to the related website.

• Yokohama City disaster prevention information E-mail
• Yokohama-shi "about dispatch of disaster-related information by X"
• Yokohama City "Emergency Bulletin Mail"
• Yahoo! Japan “Yahoo! disaster information” (outside site)

• One of the means of disseminating information to citizens, this service distributes "Disaster / evacuation information" all at once to those in Yokohama City.
• Because e-mails are delivered to mobile phones in Yokohama City, even residents of Yokohama City cannot receive them if they are outside the city.
• Depending on the mobile phone operator and model of the contract, reception may not be possible. For more information, please contact each mobile phone operator.

• Yokohama City "Emergency Bulletin Mail"

• The reception fee is free.

• Yokohama City "Emergency Bulletin Mail"

• Pre-registration of e-mail address etc. is not required.

• Yokohama City "Emergency Bulletin Mail"

• The setting method differs depending on the carrier and model of your mobile phone, so please contact us at each company's web page or window.

• Yokohama City "Emergency Bulletin Mail"

• Depending on the carrier or model of your mobile phone, ringtones may be played even in manner mode or drive mode. If you adjust the volume, etc., the response will vary depending on the carrier and model, so please contact each company's web page or window.

• Yokohama City "Emergency Bulletin Mail"

• "Emergency Bulletin Mail (Area Mail)" is a service that simultaneously distributes e-mails to mobile phones, etc. existing in certain distribution areas, such as the entire city and the entire distribution target ward in an emergency. Therefore, even if it is not within the target area such as evacuation warning, "Emergency Bulletin Mail (Area Mail)" will be delivered if you are in the city or in the target area.
• In the vicinity of the city border and the distribution target ward border, reception may be received outside the distribution area.

• Yokohama City "Emergency Bulletin Mail"

• "Emergency Bulletin Mail (Area Mail)" is a service that simultaneously distributes e-mails to mobile phones, etc. existing in certain distribution areas such as the entire city and the entire distribution target ward. Therefore, even if you live in Yokohama, you will not be able to receive if you are outside the city.

• Yokohama City "Emergency Bulletin Mail"

• "Emergency Bulletin Mail (Area Mail)" is a service that simultaneously distributes e-mails to mobile phones, etc. existing in certain distribution areas such as the entire city and the entire distribution target ward. Therefore, even if you are not a resident of Yokohama City, it will be delivered if you are in the city.

• Yokohama City "Emergency Bulletin Mail"

It is not possible to receive "Emergency Bulletin Mail (Area Mail)" mainly in the following cases.

• When the mail delivery time is outside the distribution area (outside the city, outside the distribution target ward, etc.) or in a place with poor telephone conditions
• If your mobile phone does not support "Emergency Bulletin Mail (Area Mail)" (Even if it supports "Earthquake Early Warning" distributed by the Japan Meteorological Agency, "Disaster / evacuation information" distributed by local governments May not be supported.)
• If your mobile phone settings are set not to receive "Emergency Bulletin Mail (Area Mail)"

• Yokohama City "Emergency Bulletin Mail"

In addition to "Emergency Bulletin Mail (Area Mail)" you can receive evacuation information, etc. mainly using the following methods.

• TV (telop, data broadcasting)
• Radio
• disaster prevention information E-mail (Pre-registration required). Please refer to the related website for details.
• Yokohama City Disaster Prevention Twitter (Twitter)
• Yahoo! disaster information (You need to install and configure the app. For details, please refer to the related website.

• Yokohama City disaster prevention information E-mail
• Yokohama-shi "about dispatch of disaster-related information by X"
• Yokohama City "Emergency Bulletin Mail"
• Yahoo! Japan “Yahoo! disaster information” (outside site)