Home Help Guide Help Service

• Please confirm homepage of "disability welfare information service Kanagawa" (outside site) for procedure and style about designated application.
• If you are planning to apply for a new designation, please contact the following in advance.
  Health and Social Welfare Bureau Disability Independence Support Division In charge of Home Service: 045-671-2402
  ※In the case of contact immediately before the interview deadline, it may be specified for the next month.

• Yokohama-shi person with a disability helper establishment "operation guide" (the ninth edition) (PDF: 4,329KB) (updated in March, 2025)
• Self-check sheet (Excel: 149KB) (2024 version)
  Please use the self-check sheet to check your daily work at the office.
• Mailing List Registration Request Form (PDF: 139KB)
• About the handling of branch offices of visiting service offices and mobile support offices (PDF: 161KB)

• Contract (word: 24KB)
• Instructions for Important Matters (Word: 27KB)
• Personal Information Use Consent Form (Word: 18KB)

• Service provision record sheet <To the Ministry of Health, Labour and Welfare website> (outside site)
• Application for error
  Yokohama-shi electronic application [for national system] We can file from error application (claim withdrawal request) (outside site) such as disability independence support payment costs.
  ※Click here for the manual for filing an error in electronic application (for national systems) (PDF: 1,310KB)
  ※Click here for precautions when applying for an error (PDF: 361KB).

Please submit within 10 days before or after the change schedule.
Please submit a notice of suspension or abolition at least one month before the scheduled date.

We publish each style in "disability welfare information service Kanagawa" (outside site).

• About appropriate operation of severe home visit care (PDF: 114KB)
• About expansion of substitute reading, substitute writing support in housework assistance (PDF: 201KB)
• About the handling of "cooking with special professional consideration" of home care (PDF: 127KB)
• Alert about collection of goods (PDF: 95KB)
• About handling of local life support base-related addition and "report related to functions such as local life support bases" (PDF: 286KB)
  (Reference) "Cooperation Guidelines" for construction of Yokohama-shi community life support base function <to page of consultation-related service>

• Information (for new registrants) (PDF: 294KB)
• Set of registration documents for moving support project (Excel: 746KB)
• Payment system registration sheet (Form 3) (Excel: 111KB)
• Articles of Incorporation (PDF: 183KB)
• Operating Regulations (Example) (Word: 32KB)

Businesses planning new registration (in the city / outside the city) should contact the following in advance.

Health and Social Welfare Bureau Disability Independence Support Division In charge of Home Service: 045-671-2402

※In the case of contact immediately before the interview deadline, registration may be made for the next month.

　Even if you have already been registered as a mobility support company, if you are newly implementing "moving care", "school attendance support (including getting on and off assistance and independence support addition)" and "additional addition such as sputum aspiration" Application is required.

• Guidance text (for additional service applicants) (PDF: 218KB)
• Additional application documents for moving support project service (Excel: 86KB)

You do not need to contact us in advance, but please submit the application by 15th of the month before the scheduled registration date.

• Notice (Electronic application of notification of change) (PDF: 172KB)
• Notification of change (style) (Excel: 35KB)
• Notification of suspension, abolition, resumption (style) (Excel: 23KB)

Please attach the necessary documents and submit them by each date.

• About summary of Yokohama-shi movement support project (PDF: 2,475KB) (updated in April, 2024)
• Yokohama-shi person with a disability helper establishment "operation guide" (the ninth edition) (PDF: 4,329KB) (updated in March, 2025)
• Self-check sheet (Excel: 149KB) (2024 version)
  Please use the self-check sheet to check your daily work at the office.
• Mailing List Registration Request Form (PDF: 139KB)
• About the handling of branch offices of visiting service offices and mobile support offices (PDF: 161KB)

• Contract (word: 29KB)
• Instructions for Important Matters (Word: 29KB)
• Personal Information Use Consent Form (Word: 17KB)
• Mobile support plan (word: 28KB)

• List of Service Codes and Units (Excel: 76KB) (From April 2023 to the present)
• List of Service Codes and Number of Units (Excel: 84KB) (October 2022 to March 2023)
• List of Service Codes and Number of Units (Excel: 100KB) (April 2019 to September 2022)
• List of service codes and units (Excel: 98KB) (from April 2018 to March 2019)
• Service Provision Report (Excel: 1,079KB) (until March 2022)
• Service Provision Report (Excel: 1,079KB) (until March 2023)
• Service Provision Report (Excel: 969KB) (From April 2023)
• A petition for error
  Yokohama-shi electronic application [for national system] Request from error application (claim withdrawal request) (outside site) such as disability independence support payment costs.
  ※Click here for the manual for filing an error in electronic application (for national systems) (PDF: 1,303KB)

• About change of remuneration unit price of Yokohama-shi person with a disability movement support project (September 21, 2022) (PDF: 70KB)
• About request error of local life support project (for June request) (as of June 28, 2019) (PDF: 328KB)
• About new establishment of conduct addition such as sputum aspiration in Yokohama-shi person with a disability movement support project (March 7, 2019) (PDF: 148KB)
• About remuneration revision of Yokohama-shi person with a disability movement support project (commuting place support) (March 7, 2019) (PDF: 136KB)
• About correspondence and cooperation to Yokohama-shi movement information center business (July 10, 2018) (PDF: 131KB)
• About the handling about support using vehicle in Yokohama-shi person with a disability movement support project (July 10, 2018) (PDF: 228KB)

Group guidance for fiscal 2024 was held in Kanagawa public hall on October 15 and 16.
Questions will be accepted in the form below until November 15 (Fri).
2024 designated disability welfare service company group guidance (visit system, movement support) question form (outside site) (outside site)

• Explanatory materials on the day (PDF: 6,469KB)
• Materials to be confirmed

Cooperation guidelines for Yokohama-shi community life support base function construction (PDF: 2,957KB)
About information publication system such as obstacle welfare services (PDF: 2,394KB)

About once every three years, Motoichi staff visits establishment and sees service-related documents.

• Improvement Status Report (Word: 18KB)
• Return amount report (word: 19KB)
• Breakdown of Refunded Amounts (Excel: 581KB)

• Accident Report (Form) (Excel: 15KB)
  ※The submission destination varies depending on which service occurred during. Please be careful.

Please send it to the following two places.

1. Kanagawa Welfare Children's Mirai Bureau Disability Services Division Audit Group
   〒231-8588
   1, Nihonodori, Naka-ku, Yokohama-shi
2. City of Yokohama, Health and Social Welfare Bureau Disability Independence Support Division Home Service
   〒231-0005
   6-50-10, Honcho, Naka-ku, Yokohama-shi

City of Yokohama, Health and Social Welfare Bureau Disability Independence Support Division Home Service

〒231－0005

6-50-10, Honcho, Naka-ku, Yokohama-shi

About combination use of care insurance system and person with a disability system (created in 2019)

• Explanatory materials (PDF: 406KB)
• Comprehensive Support for Persons with Disabilities Act Home Help Weekly Plan / Payment Calculation Sheet (Excel: 43KB)

• Outline Explanation Materials (PDF: 3,953KB)
• Support plan, verification report template (word: 31KB)
• 2011 guide help users questionnaire survey results (PDF: 343KB)
• Questionnaire report (PDF: 753KB) such as attendance at school in 2013