Apply online for partial copy of nullified family register (certificate of all dismissal matters) and a copy of the remodeled original family register.

Person who is listed in removal or remodeling original family register in Yokohama-shi and has my number card which stored digital certificate for signature

• Online application can only be used by the person who has a My Number card.
• Person who does not have my number card, please use window request or mail request.
• If you are a third party in proxy/agent, please use the mail request etc.

Only the person listed in the removed or remodeled original family register in Yokohama City

• My Number Card is only available if the signature digital certificate is valid and the PIN (6-16-digit alphanumeric characters (* not 4 digits)) of the signature digital certificate is known.
• If you have not updated your My Number Card information when moving in the past, you will not be able to apply online.

• For details, please check the list of NFC smartphones that support My Number Card (outside site).
• "Yokohama e application" (read my number card) application is necessary for use.

• It is necessary to install an application for personal computers (electronic signature extension AP).
• Please confirm page (outside site) of Yokohama-shi electronic application, report system for recommended operating environment.

• Supported brands are VISA, Mastercard, American Express, JCB, and Diners Club.
• Smartphone payments are supported by PayPay and LINEPay.

We will deliver it to Address, where resident certificate is located, in about a week after payment of the commission.

• If you are in a hurry, please consider using express delivery.
• It will take some time because the issuance procedure is not performed on weekends, holidays, and the year-end and New Year holidays.
• If you have any questions about the application details and need to be confirmed, we will contact you by phone or email. In that case, please note that it will take more days to create the certificate than usual.

750 yen per copy + postage

• For applications subject to fee reduction, please use the mail request etc.
• We will not issue receipts or other documents notifying you of receipts. Please check the credit card company or smartphone payment statement.
• If payment cannot be confirmed within one week from the date of sending the fee payment request email, the application will be canceled.

1. We perform user registration of Yokohama-shi electronic application, report system beforehand.
2. Enter required items from the application page.
3. Read your My Number card with a dedicated application, make an electronic signature, and complete the application.
4. After confirming the application details at the Yokohama City Mail Request Office, you will receive an e-mail for a fee payment request. From My Page, proceed to the payment screen of the fee and make the payment.
5. After confirming payment information at Yokohama-shi mail request office work center, we mail certificate.

For details, please refer to the online application operation procedure (PDF: 4,031KB).

• If the information on the digital certificate does not match the user registration information, you cannot use the online application. Please correct the user registration information to the correct information.
• About the handling of personal information, please confirm page (outside site) of Yokohama-shi electronic application, report system.