Living environment water supply and toilet

When "water is leaking due to rupture of water pipes", "water from faucets and toilets does not come out", "water does not stop even if the packing is replaced", or when consulting about construction, please contact the Water Works Bureau Customer Service Center or the city-designated waterworks contractor.
Until repair, prepare water for toilets, etc., and then close the "valve" in the meter box. If you do not have a "valve", take first aid measures such as wrapping a towel.

[Inquiry]

Water Works Bureau Customer Service Center
TEL： 045-847-6262

FAX： 045-848-4281

Meter reading of the amount of water used is performed once every two months. Water charges are billed every two months. In addition, the sewerage fee is collected together with the water fee.

Please use a convenient fund transfer payment.
For the procedure of fund transfer, bring the recent "news of water supply and sewerage water consumption" or "receipt" and the notification stamp of the deposit to the financial institution with the deposit account, and then enter the "water charge fund transfer request form" Please fill in the prescribed items such as your customer number and apply.

A delivery notice will be sent, so please pay at the financial institution, post office, or convenience store listed on the back of the delivery notice by the designated date.

[Inquiry]

Water Works Bureau Customer Service Center
TEL： 045-847-6262

FAX： 045-848-4281

In the next home, the basic fee equivalent to the water charge and sewerage usage fee will be reduced. Please contact Water Works Bureau Customer Service Center or ward office service section.

• Single-parent families receiving welfare
• Households that have been granted by the Medical Certificate of the "medical expenses Subsidy for Single Parent Family"
• Families with persons with disabilities 1.2 grade, IQ35 or lower or mental disorder 1 grade
• Homes with persons who fall under two or more categories of disability grade 3, IQ75 or less, and mental disorder grade 2 (even if two people are satisfied)
• Homes receiving special Child Raising Allowance
• Homes with elderly people with a degree of need for nursing care of 4 or 5

[Inquiry]

Water Works Bureau Customer Service Center
TEL： 045-847-6262

FAX： 045-848-4281

In an apartment or two-family house, if two or more households are used (for housework) from one meter, there is a system to apply the basic fee for each household according to request. For more information, please contact the Water Works Bureau Aoba Regional Service Center.

[Inquiry]

Water Works Bureau Customer Service Center
TEL： 045-847-6262

FAX： 045-848-4281

If the toilet is clogged or the water does not stop, ask the designated construction shop where the construction was done, a nearby waterworks shop or the above for repair.

[Inquiry]

Yokohama City Pipe Works Cooperative
TEL： 045-681-6631

When the public sewer is maintained and designated as a treatment area, within three years from the designated date, the sewage toilet must be converted to a flush toilet, the human waste septic tank must be abolished, and discharged directly to the public sewer. Mandatory. Homes that have become processing areas are notified by distributing pamphlets. For more information, see [Public Works Office] I want to remodel the toilet.

[Inquiry]

Green Public Works Office
TEL： 045-981-2100

FAX： 045-981-2112

You can use the city's loan for the flushing of the toilets and the construction of abolishing the septic tank and releasing it directly to the public sewer. For more information, please contact Public Works Office in your ward. In addition, construction of drainage facilities cannot be performed unless it is a construction shop designated by the city.

[Inquiry]

Environmental Planning Bureau Sewer Management Division
TEL： 045-671-2843

FAX： 045-641-5330

As a general rule, sewer pipes on private roads are to be installed at personal expense by those who use the sewer pipes. However, if certain conditions are met, there is a system in which the city installs sewer pipes instead of those who use them in the following two ways.

1. Private road contracted sewerage construction system (Yokohama City installs a public sewerage system free of charge)
2. Joint drainage contract construction system (Yokohama City has established joint private pipes with some burdens)

[Inquiry]

Green Public Works Office
TEL： 045-981-2100

FAX： 045-981-2112

When the sewage pipe is connected to the public sewer and the sewage discharged from homes is treated at the sewage treatment plant, you will be required to pay the sewerage usage fee according to the amount of water used in the water supply. It will be collected together with the water bill.
The sewerage usage fee is used for the operation and management of sewerage facilities.

[Inquiry]

Environmental Planning Bureau Accounting Division
TEL： 045-671-2826

FAX： 045-663-0132

When installing flush toilets in areas where public sewers are not maintained, notification of septic tanks and completion inspection of construction are required. It is important to maintain the septic tank on a daily basis. Perform maintenance and inspection, and ask a licensed contractor for cleaning. Once a year, let's have regular inspections at an inspection organization designated by the prefectural governor.

[Inquiry]

Resources and Waste Recycling Bureau Purification Equipment Section
TEL： 045-671-2547

FAX： 045-662-1225

When you start collecting or quitting human waste, please contact the Northern Resources Recycling Office.

[Inquiry]

Northern Resources and Waste Recycling Bureau Office
TEL： 045-953-0941

FAX： 045-953-0942