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- Results of measures against the opinions of the report
- Results of measures against the opinions of the on-site inspection report (FY2007)
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Results of measures against the opinions of the on-site inspection report (FY2007)
Last updated on July 30, 2024.
The full text of the on-site inspection report can be found on the report list page.
Results of measures against the opinions of the on-site inspection report on personal information handling affairs in 2007
| Inspection date | July 31 and December 18, 2007 |
|---|---|
| Inspection target | Water Works Bureau (mainly charge-related affairs) |
| Jurisdiction Division | Water Works Bureau Charge Division, Customer Service Center and Konan-Sakae Regional Service Center |
| Summary of Opinion | The password of the handicap terminal for meter reading is simple, and the effect of password management can not be expected much. The new handicap terminal, which will be updated in the future, should be able to implement highly effective information management. |
|---|---|
| Results of the Measures | During the renewal of the handicap terminal for meter reading this year, we are preparing to set a separate password for each device. |
| Summary of Opinion | Some of the work-related files contain personal information. When handling cases in business examination, it is necessary to devise case creation methods and review the storage method of materials, and to dispose of the actual personal information taken up as cases when the actual personal information is no longer needed. |
|---|---|
| Results of the Measures | All regional service centers were notified of the following points and thoroughly communicated. (conducted on May 14) (1)When creating materials containing personal information in case studies, etc., make sure to blacken the personal information part and create separate materials excluding personal information so that personal information does not lead to leakage. |
| Summary of Opinion | Various requests from users received at the customer SC are to be output to the printer of the relevant regional SC on a dedicated line, but the output communication slip is surely distributed to each person in charge and properly processed in a short period of time, such as on a daily basis. To ensure that documents are not lost or improperly processed, it is necessary to consider a system and system that can be checked reliably. |
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| Results of the Measures | We have expanded the scope of use of the administrator function of the customer reception support system so that we can also check the list of contact numbers sent from the customer service center at the regional service center. As a result, it was possible to confirm the start and end of the sending number on that day, and started using it at the Regional Service Center. (conducted on April 17) |
| Summary of Opinion | The library that stores documents containing personal information is locked and managed, but it cannot be said that the specific identification of the key handler has been performed sufficiently. The rules for locking management should be clarified. |
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| Results of the Measures | All regional service centers were notified of the following points and thoroughly communicated. (conducted on May 14) Clarify the key management method of shelves containing personal information in each affiliation, and keep them after the section manager's approval. |
| Summary of Opinion | The amount of information that can be displayed on the current handy terminal screen is limited. In order to display as many necessary information as possible, such as related information to prevent accidents such as personal information leakage, it is proposed to consider ways to express information with symbols. |
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| Results of the Measures | We are currently preparing to upgrade the handicap terminal to a new model. As a result, the screen method and configuration will change, so we are preparing to have more related information as much as possible. |
| Summary of Opinion | The number of erroneous postings is kept at a very low level as a percentage of the total number of notice postings. There are some aspects that it is difficult to reduce even if measures are taken to prevent erroneous posting. Although there is a conflict between the consciousness of citizens who want to keep personal information confidential and the risk of information leakage, the fact that there is no room number or name displayed in the collective post is one of the causes of incorrect posting and eventually leakage of personal information. It is also necessary to inform users that it is necessary to seek cooperation in improving it, so we propose to disseminate this point. |
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| Results of the Measures | Based on the purpose of the proposal, we will study public relations methods. |
| Summary of Opinion | As a measure to eliminate erroneous posting, it is also necessary to review the posting of the notice itself. As can be said about administrative services in general, it is suggested that citizens in the Internet use environment should obtain consent in advance, abolish posting notices, and be able to see them if they access the Internet. I do. In terms of Internet access, incentives such as discounts can be considered. In addition, it seems that there is room to consider reviewing the current business, such as reducing the frequency of issuing announcements. |
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| Results of the Measures | In July 2020, we launched the Internet Fee Inquiry Service. This service provides registered customers with IDs and passwords, and allows them to see past water usage and amounts from their home computer. In the future, based on this service, we will conduct research with a view to making announcements Internet. |
| Summary of Opinion | If you can not post the notice on the spot, take it home once and mail it at a later date, fill in the address on the envelope and send it, but if you process multiple cases at the same time, there is a risk of incorrect delivery due to mistake etc. Is assumed. It is possible to reduce the risk of mistransmission by outputting from the system as a series of forms including the destination Address and sending them in window-opening envelopes. |
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| Results of the Measures | Currently, we use window-opened envelopes in delivery notices, etc. to prevent erroneous mailing and erroneous mailing.However, with this proposal, we will consider whether there are other deliveries that can automatically print the destination. I will continue. Currently, double check at the time of enclosing prevents erroneous transmission. |
| Summary of Opinion | Not all types of forms, including personal information, are stored in the library, and some are locked and stored in a dedicated storage desk. There seems to be a problem with the entire storage space, but it is suggested to clarify the storage standards according to the type of form. |
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| Results of the Measures | Documents containing personal information are kept in the library in principle, but documents related to undecided matters are locked and managed at a storage desk. As pointed out, there is a problem with storage space, but we will continue to provide guidance based on these standards. |
Inquiries to this page
Civic Affairs Bureau Citizen Information Room Citizen Information Division
Phone: 045-671-3883
Phone: 045-671-3883
Fax: 045-664-7201
E-Mail address [email protected]
Page ID: 908-534-191
