A collection of past complaints filed

I would like to introduce some of the past complaints. Through examples, please deepen your understanding of complaints and use them as hints for responding to complaints and preventing complaints. Each case is based on actual examples, but from the viewpoint of personal information protection, some of the contents have been deleted or changed.

Last updated on January 27, 2025.

Elderly welfare and The Long-term Care Insurance

[Example 1] There is no contact or explanation to family members from group homes (PDF: 393KB)

[Example 2] There is doubt about the decision to leave the nursing care facility for the elderly (PDF: 222KB)

[Example 3] We want you to improve the response of group homes (PDF: 237KB)

[Example 4] Short-term admission was refused from a nursing care facility for the elderly (PDF: 211KB)

[Example 5] Dissatisfaction with the response to group home rash (PDF: 215KB)

[Example 6] The contract was unilaterally canceled from the care manager office (PDF: 206KB)

[Example 7] Short-term admission to special elderly nursing homes was refused (PDF: 217KB)

[Example 8] We want you to improve expense billing office work of visiting care establishment (PDF: 203KB)

[Example 9] There was no explanation from the nursing care facility for the elderly until leaving (PDF: 221KB)

[Example 10] The use of home-visit care helpers was refused (PDF: 206KB)

[Example 11] The contract was unilaterally canceled from the tsusho rehabilitation facility (PDF: 221KB)

[Example 12] I want you to change the attitude of the care manager who gives a unilateral explanation (PDF: 214KB)

[Example 13] We want to request improvement about correspondence of care care (PDF: 194KB)

Disability welfare field

[Example 1] Wheelchair payment application was rejected. There is no other information on systems available (PDF: 198KB)

[Example 2] The facility you are in does not respond to complaints (PDF: 198KB)

[Example 3] About window correspondence of the staff (PDF: 191KB)

[Example 4] Response and explanation at accommodation-type independent training facilities (PDF: 244KB)

social security

[Example 1] About correspondence such as employment support of the staff (PDF: 220KB)

[Example 2] We want the staff to be careful about correspondence at the time of mail and visit (PDF: 216KB)

[Example 3] Response and explanation in ward life support section (PDF: 225KB)

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