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Provision of medical records (medical records)

Last updated on March 13, 2025.

Our hospital provides medical records (medical records) in accordance with the Guidelines for Provision of Medical Information (established by the Ministry of Health, Labour and Welfare) and the procedures for requesting disclosure of personal information held by Yokohama City.
If you would like to provide it, please prepare required documents and contact the General Information on the 1st floor.

Reception hours and reception desk

1st floor general information
Weekdays from 8:30 to 17:00

Those who can make a claim

required documents differs depending on the claimant. Please note that if there are any deficiencies, we will not be able to accept them.
Claimant required documents
The patient himself

Identity verification documents (driver's license, passport, employee health insurance insured card, personal number card, etc.)

legal representative (parents, minor guardians, adult guardians)

①proxy/agent Certificates (certificate of registration for adult guardianship, etc.) ※1
②Identification documents of the claimant (legal representative)

Optional proxy/agent

①Power of Attorney
②Patient identification documents
③Identification documents of the claimant (optional proxy/agent)

A person who is unable to judge the patient and who is dependent as a spouse, parent or dependent as stipulated in Article 3, Paragraph 7 of the employee health insurance Act

①Documents certifying the relationship with the patient (certificate of family register, certificate of qualification of employee health insurance insured person, etc.) ※1
②Patient identification documents
③Identification documents of the claimant
(4 Power of Attorney) ※2

In the case where the patient dies, relatives and equivalents

①Certificate of relatives, etc. (extract of family register, etc.) ※1
②Identification documents of the claimant
(3 Power of Attorney) ※2

※1 Certificates such as family register are limited to originals created within three months from the date of request.
※2. When the proxy/agent (lawyer, etc.) of relatives makes a request, a power of attorney from relatives is required.

Fees related to billing

If provided by mail, etc., the following fee will be charged for sending postage.
Category Application Amount including tax
Browse Free of charge
Copyed paper media Monochrome

10 yen per sheet ※1

Color 50 yen per sheet ※1
Electromagnetic recording media CD-R 70 yen per sheet + 10 yen per page or 210 yen per file ※2
DVD-R 100 yen per sheet + 10 yen per page or 210 yen per file ※2

※1 In the case of double-sided printing, one side is calculated as one sheet.
※2 If there is a page concept such as PDF, it is 10 yen per page, and if there is no page concept such as image data, 210 yen per file for each data type.

Flow from Request to Disclosure

1 Billing
We submit medical information offer bill (word: 28KB) and required documents to window.

2 Decisions on disclosure, non-disclosure, and partial disclosure
Within 30 days (*) from the date of request, a decision on disclosure, partial disclosure, or non-disclosure will be made, and the claimant will be notified.
In the following cases, non-disclosure or partial disclosure may be made.

  • When the provision of medical records (medical information) may harm the interests of third parties.
  • When the provision of medical records (medical information) may significantly impair the mental and physical condition of the patient.

※Due to the large amount of medical records (medical information), the period until the decision on disclosure etc. may be extended.

3 Disclosure
[If you receive it at the counter]
Please bring the "Copy of the Medical Information Request Form" handed at the time of reception and the "Notice of Medical Information Provision Decision" or "Notice of Partial Provision of Medical Information" to be mailed to the counter.
You will be required to pay the cost of taking it home from the medical record (medical record) to be disclosed.

[When receiving by mail, etc.]
We will send you a delivery notice together with a medical information provision decision letter or a medical information partial provision decision letter, so please pay the fee pertaining to the request and the cost required for sending in advance.
As soon as payment is confirmed, we will send you a medical record (medical record).

Style

Inquiries to this page

Stroke and Neurospinal Center Medical Affairs Division, Administration Department

Phone: 045-753-2500

Phone: 045-753-2500

Fax: 045-753-2859

E-Mail address [email protected]

Return to the previous page

Page ID: 712-184-310

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