FY2023 Totsuka Ward Management Policy

We have formulated the Totsuka Ward Management Policy for FY2023.

We have formulated the Totsuka Ward Management Policy for FY2023, which summarizes the basic goals of Totsuka Ward and initiatives to achieve them. I would like to introduce the details.

The Totsuka Ward Management Policy for FY2023 is available at Ward Administration Promotion Division, 93rd floor on the 9th floor of the Totsuka Ward Office.

Everyone involved in living, learning, working, and visiting, will be full of smiles and will promote the development of towns where people who want to live and want to continue living. .
We value the connection between people and steadily promote the 4th Heart Plan. We will actively support a wide range of activities in the region, including the welfare and health fields such as child care support, and make every effort to prevent disaster and reduce disaster damage, aiming to realize a town where all residents of the city can live safely and with peace of mind.

We will promote the above measures 1-5 for the realization of the basic strategy of the Yokohama City Medium-Term Plan, "Yokohama, a town that nurtures the next generation who has raised children together."

Based on the "Basic Policy for Administrative Management," "Financial Vision," and "Yokohama DX Strategy," we will focus on the following points.

In addition to responding quickly to changes in the social environment and the needs of residents of the ward, we will work together with various entities such as Neighborhood Association Neighborhood Associations, NPOs, and companies to solve problems and promote the development of towns where people can continue to live with peace of mind.

We value inhabitant of a ward's point of view and perform accurate, polite, easy-to-understand correspondence and perform business effectively and efficiently based on financial sustainability.
In addition, by utilizing digital technology, we will provide administrative services that satisfy residents of the city.

We realize a work environment in which each and every employee can take the initiative in their work, feel rewarding, and maximize their motivation and abilities. We will enhance the team power of the ward office and aim to be a ward office trusted by the inhabitants of the ward as a whole.

・We will support the activities of Neighborhood Associations Neighborhood Association and local organizations to solve local issues.
・We will support the holding of community development Step-Up Courses, the creation of local places, and the use of local digital technologies.
・Inhabitants of a ward hold "Tozuka contact inhabitant of a ward festival" of the leading role to promote lively local exchange, and foster local love of inhabitants of a ward.

・We support group performing local activity and event that youth can participate in, and ward and area cooperate and plan promotion of healthy upbringing of youth.

・We support self support's efforts, including the distribution of “home evacuation leaflets” and “disaster prevention and inhabitants maps” in collaboration with home centers, and the creation of “My Timeline”.
・We will strengthen our ability to respond to disaster prevention organizations in the town, such as distributing videos of condominium disaster prevention courses to condominium Residential Association and Neighborhood Association Neighborhood Associations, and dispatching condominium disaster prevention advisors to accompany them.
・We will strengthen the functions of the ward headquarters system and medical system in the event of a disaster.

・We carry out assistance for the purchase of telephones with nuisance call prevention function and carry out enlightenment activity for eradication of special fraud in cooperation with Japanese confectionery shop or pharmacy in ward.
・We will support the neighborhood watch and promote awareness of anti-crime program in cooperation with police and others to strengthen the power of anti-crime program in the region. In addition, personal alarm will be distributed to first grade elementary school students to promote child safety and awareness of anti-crime program.
・Elementary school students in the city think and utilize traffic safety slogans selected as excellent works, create banners, etc., and carry out traffic safety awareness activities. .

・We will hold digital video distribution and panel exhibitions to prevent and raise awareness about health hazards caused by food poisoning and infectious diseases.
・We will educate pet owners in preparation for disasters, promote cat sterilization, and take measures against bees.

・We will promote the expansion and reorganization of bus centers and new traffic regulations for alleviating traffic congestion around the station in cooperation with related organizations such as the prefectural police.
・In addition to promoting barrier-free facilities and LED lighting, we will respond promptly to typhoon damage and infectious disease countermeasures.

・From pregnancy to infancy, we will promote the creation of an environment where children can be born and raised with peace of mind with continuous support such as parent classrooms, baby classrooms, and childcare support courses.
・We support healthy growth of child including support to caregiver having child care anxiety, prevention enlightenment of child abuse, holding of child care liaison meeting.

・We expand place, opportunity of health promotion of inhabitant of a ward including food education classroom of infant, enlightenment of tooth and oral care, approach for specific medical examination consultation.

・We support elderly people living alone in the whole community by "visit" and "mimamori" and promote the creation of a system to support them.
・In cooperation with community care plazas, etc., we provide dissemination and enlightenment of knowledge about mental health welfare and mental health and provide a place for gathering.

・We will support the revitalization of the local economy by holding the “Tozuka Monozukuri Boasting Exhibition” and conducting workshops for acquiring Y-SDGs certification for small and medium-sized enterprises in the city.
・We support the creation of vibrant shopping streets by holding events and other events.

・Through street live, inhabitant of a ward hall concert, music exchange open space, etc., we will send out the charm of "Music Town and Tsuka".
・We will hold post town festivals and "oral history" that make use of the historical resources of the old Tokaido to improve the attractiveness of the town.　

・We will disseminate awareness to a wide range of people using various tools such as SDGs booklets and videos, and conduct environmental education utilizing "fuel cell vehicles" at the ward office.
・While promoting the development of beautiful towns with flowers, we will foster the momentum of the 2027 International Horticultural Expo through various opportunities.

・Effectively utilize digital tools such as paper media and SNS, we will deliver ward administration information that is familiar to residents and easy to understand to all generations.
・Utilizing the method of nudges, we will provide easy-to-understand city tax fund transfer guidance and promote the use of fund transfer.

・Information on the ward office window congestion on the Web ("Totsuka Ward window!" ), We will promote the creation of a ward office that can be used conveniently and comfortably by strengthening the functions of the ward government building, such as the Wi-Fi usage environment for visitors to the agency, and improving the reception manners of staff.

We welcome you as it will be the first ward office window for those who will be transferred to Totsuka Ward.
We think from the customer's point of view, explain carefully in easy-to-understand words, perform accurate paperwork, and aim to improve the inhabitants' satisfaction.
In addition, each employee correctly recognizes the importance of personal information protection and works on his / her work.

We provide accurate, prompt and courteous services as a familiar contact point for the National Health Insurance, medical expenses Grants and National Pension Plan (Kokumin Nenkin). With a high awareness of compliance, we will ensure that we work on qualification management, various benefits, imposition and collection of insurance premiums, countermeasures against receivables, and mitigation measures.
In addition, in order to prevent lifestyle-related diseases, we will strive to improve the rate of specific medical examinations.

In response to consultations from the elderly and the disabled, we will provide accurate and prompt system operation and support.
In addition, in cooperation with local communities, cooperating companies, cooperating organizations, etc., we will monitor the elderly and disabled and promote the construction of a comprehensive community care system.

The staff will work together to provide appropriate support through various welfare and health initiatives based on the situation surrounding children and families.
We will respond carefully to customers so that they can consult comfortably at the counter.

We plan cooperation between childcare facilities and related organizations, aim to improve the quality of childcare utilizing the childcare resource network construction business, and work on the creation of the following nursery schools.
・Nursery schools full of smiles that respect children's independence
・Nursery schools that nurture experiences and sensibilities that resonate with the heart in a safe and secure environment
・Home and meticulous nursery schools in line with the eyes of children and parents
・Nursery schools that enjoy the growth of children together, grow up, and connect people with each other.

In order to expand the circle of connections and support in the community, we will steadily promote the “4th Totsuka Heart Plan”.
We support the promotion of health promotion in the community.
We will respond closely to residents of the ward in various operations such as infectious disease response, Vaccinations, cancer screening, and disaster relief money.

In order to prevent health hazards such as food poisoning, we will promote hygiene inspections of business facilities and enlightenment of residents of the city.
We will work to support a comfortable living environment, such as consultation on bee extermination and promotion of infertility castration surgery to prevent the increase of cats without owners.

We will listen carefully to those who are in trouble with their lives or those who find it difficult to live in between systems, and work closely with each individual situation to provide appropriate support such as the social security and the independence support system for the poor in life.

We perform taxation and collection such as personal residence tax and property tax fairly and appropriately.
In addition to thorough handling and management of tax information and personal information, we also provide accurate and polite contact points such as issuing tax certificates and tax consultation.
In addition, we plan use promotion of fund transfer for improvement of payment rate within delivery date.

In income and expenditure procedures pertaining to duties of ward, we perform accurate and prompt examination.
Through appropriate advice to each section, we aim for proper execution of accounting treatment.

We will work on maintenance and improvement of roads, parks, rivers, and sewers to protect safe and secure lives.
We will promote disaster prevention measures to protect Tozuka from natural disasters.
Through collaboration with the local community, we will promote Garden City Yokohama and foster momentum for the International Horticultural Expo.

We send information about Tozuka to inhabitants of a ward in a timely and effective manner in various ways. We make use of voice of inhabitant of a ward in approach and plan and work on problem solution and creation of new value and bring up local connection and push forward sustainable town development. In addition, we plan understanding promotion for realization of special city.

We work with inhabitants of a ward and work on town development that anyone can live with a smile richly while deepening local bond. In addition, we will work with people who are active in various fields to create a vibrant and attractive community development where people can feel safe and secure.

We will promote disaster prevention and reduce disaster damage initiatives to protect the safety and security of residents.
We will strive to formulate budgets that accurately capture changes in local issues and social conditions, and execute them appropriately.
We strive for proper execution of election affairs and appropriate execution of various statistical surveys.