(Disability Discrimination Case 26) Hearing and balance dysfunction shops, etc.

• All cases received do not correspond to "disability discrimination". In addition, we have not confirmed whether the contents are true.
• Information on names of individuals, facilities, etc. is excluded from the published content.
• A detailed explanation of long-term cases and the situation will be provided with a summary.

When creating a credit card, identity verification is required, so a credit card company will call you at a later date. At that time, even if the person tells the other party that he / she is a "hearing person", he was stubbornly told that "it is a company rule" and "Is this the person himself? I asked my wife to say "Yes" at the address, and I was asked to reply "Yes" at the phone without confirming the contents. In the past, there was a phone call from a credit card company in the workplace to verify the identity. If you tell them that you can't answer the phone at work, the credit card company doesn't understand. As a result, there were times when even cards could not be created. This is the same for banks.

A company that forcibly asks people with hearing disabilities to answer the phone is also a problem, but there is a problem with the rules of companies that do not take any measures to respond if they cannot verify their identity over the phone. If you have written your consent in advance, you should be able to create a card based on proxy/agent settings. Identity verification by telephone is still present.