Inquiry about my number card

0120-95-0178
※If you are unable to connect by IP phone, please call the number below. (Paid)

• 050-3816-9405 (My Number System, Minor Portal)
• 050-3818-1250 (My number card, digital certificate, temporary suspension due to loss or theft)

If you are calling toll-free numbers, follow the voice guidance and select the menu of the information you want to hear.

1. My Number Card / Electronic Certificate
2. Loss or theft of My Number Card
3. My Number System / Corporate Number
4. Digital certificates for minor portals and smartphones
5. Use of insurance card of my number card
6. Public money receiving account registration system

• Weekday 9:30～20:00
• Saturdays, Sundays, and holidays: 9:30～17:30

※Temporary suspension (voice guidance No. 2) due to loss or theft of My Number Card is accepted 24 hours a day, 365 days a year.

https://www.kojinbango-card.go.jp/faq/ (external site)

0120-601-785 (only for hearing-impaired persons)
Please refer to the following link for details.
https://www.kojinbango-card.go.jp/contact/fax/ (external site)

0120-321-590
※IP phone, etc.: 045-550-5454 (charged)
※I tend to be crowded in the morning in Reception hours. Also, every Monday (Tuesday after holidays) tends to be crowded all day.

1. Receipt of My Number Card, Reservation of renewal of digital certificate (including cancellation, etc.)
2. Reservation of visiting services for those who have difficulty going out (including cancellations, etc.)
3. Other inquiries
4. Those who wish to provide guidance in foreign languages (English, Chinese, Korean, Spanish, Portuguese)

• Weekday 8:30～20:00
• Saturdays, Sundays, and holidays: 9:00～17:30

045-350-8484 (only for people with hearing or language disabilities)

• FAX transmission slip (for inquiries) (Excel: 17KB)
• FAX transmission slip (for My Number Card reservation) (Excel: 24KB)
• FAX transmission slip (for reservation of digital certificate renewal) (Excel: 24KB)