[For those who have difficulty going out] We will help you by visiting the application and receipt of your My Number Card!

You may be able to delegate your My Number Card to proxy/agent. Reservations for visits may be crowded, so if you can ask for receipt, please consider proxy receipt. For more information, please refer to the page on receiving My Number Cards by proxy/agent.

Those who are applying for a My Number Card for the first time and have difficulty going to the window of the ward office / My Number Card Special Center to receive it

• Those who have difficulty going out due to physical disability, illness, injury, nursing care, etc.
• Those who have limited opportunities to go out due to childcare or nursing care
• Infant children

Even in companies and organizations in Yokohama City, if more than 5 applications are expected, we will visit and accept applications in the same way. Please contact us for more than 5 applicants.
If you apply for your My Number Card yourself, you may be able to delegate your receipt to proxy/agent. For more information, please refer to the page on receiving My Number Cards by proxy/agent.

※If you have lost your My Number Card grant application form, please contact your ward office Family Registry Division Registration Section.

1． Reservation for visits

Reservations will be accepted by phone or fax.

2． Preparation for required documents

Please refer to the "What you need to prepare" section.

3． Employees from Yokohama City visit at the reservation date and time (about 30 minutes per person)

• The staff took a photo of the face with a digital camera, etc.
• Helping to fill out my number card application form, etc.
• Confirmation of identity verification documents
• (Only those who have it) Collect notification cards and Basic Resident Register cards

4． Receipt of My Number Card by mail

It will be sent to the resident registration place by "registered mail" or "personal limited receipt mail".

You can make a reservation on the following days and times.

• Date of visit: Moon, Tuesday, Friday (weekdays)
• Visit time: Every 30 minutes between 13:00 and 17:00

• Application for those under 15 years of age

In the case of legal representative (parents) and same household, presentation is not required. In other households, family register (for foreign nationals, child birth certification and translation) are required.

• Application for adult wardes

It is necessary to present a certificate of adult guardianship registration.

Dial for Yokohama City My Number Card <0120-321-590> (free) (voice guidance No. 2)

• If you cannot connect with some IP phones, please call <045-550-5454>.
• We also accept faxes for people with hearing or language disabilities.
• In the case of reservations for more than 5 people at facilities, etc., a list must be submitted.

※During the year-end and New Year holidays (December 29 to January 3), we are outside Reception hours.

Please make a reservation and contact us by fax.

• FAX number: 045-350-8484
• FAX transmission slip (Excel: 204KB)

Reservations will be accepted one month prior to the date of your visit. (Example: Reservations for visits on May 4 will start on April 4 and reservations for visits on May 5 will start on April 5.)

Please submit the following application documents at the time of your visit. Please prepare in advance.

• List of prospective applicants (Excel: 18KB)
• PIN setting request form (PDF: 91KB)
• Inquiry Response Form (PDF: 49KB)
• Notification card loss report (PDF: 64KB) (Only those who have lost the notification card need to fill in)

※If you have not applied and your application for My Number Card is incomplete, you will be notified to the applicant from the Local Government Information System Organization (J-LIS), which is the application destination (creating source) of the card. You. If you receive the notification, please check the details.
※If you need proof of your My Number before you receive your My Number Card, please request a copy of resident certificate with My Number (300 yen per copy) at the ward office or administrative service corner.

My number card will be sent by "registered mail" (with the consent of the person) or "Personal limited receipt mail (exceptional type)" that allows only the person to receive mail. Please see the post office page (outside site) for details on personal limited receipt mail.
In principle, the My Number Card will be sent to the applicant's Address area in resident certificate by mail that does not require forwarding.

• Your personal identification number will be set on your My Number Card. At a later date, when the My Number Card is delivered to the special center, the staff at the counter will need to submit a form with the PIN at the time of application to set the PIN. Thank you for your understanding.
• When using this service, reservations can be made by a proxy, but please note that reservations cannot be accepted if the applicant cannot be present or confirm their intention.
• If you need assistance from the applicant at the time of the visit, we ask that an assistant be present.
• It takes about one to one and a half months to deliver your My Number Card for those who have not yet applied. If there is a possibility that the Address or name may change due to moving or marriage, please apply after the change.
• Please note that reservations cannot be accepted in the following cases.
  • The conditions of belongings cannot be met or there is a shortage
  • It is difficult to pick up at Address in resident certificate (for example, we have set forwarding at the post office).
• There is no request for money to support your My Number Card visit application. Please be careful about frauds that took advantage of the My Number system.