Alert about businesses called "Elderly People Support Center" etc.

A company (*) called the "Elderly People Support Center" reminiscent of a public institution asks consumers to cancel the registration of personal information, assuming that personal information has been leaked to consumers and registered with another organization, etc. After that, multiple organizations and people (hereinafter referred to as "related parties") appear and make various requests to consumers, and finally send a large amount of cash to consumers by courier Consultation is being sent to consumer affairs centers around the world. According to the Consumer Affairs Agency's investigation, it was confirmed in transactions with the Elderly Care Support Center and related parties that could unfairly harm consumers' interests (deceiving or intimidating consumers) Based on the provisions of Article 38, Paragraph 1 of the Consumer Safety Act (Act No. 50 of 2009), we will publish information that contributes to the prevention of the occurrence or spread of consumer damage and call attention to consumers.
※In addition to the "Elderly Support Center", similar names may be used, such as the "Elderly Welfare Support Center" and the "Elderly Life Support Volunteer Center".

The Elderly Care Support Center calls the consumer's home and asks the consumer, "Personal information is leaked and personal information is registered with another organization." We ask, "I will cancel the registration of personal information." But details such as the location and business details are unknown.
Note 1) Please be careful not to mistake it for a company with the same or similar name.
Note 2) Each municipality can set up a “Local Elderly Care Management Center”, a support facility for local residents, based on the Nursing Care Insurance Law. These facilities may be given the same or similar name as the "Elderly Support Center", but none of them are related to this case.

(1)The Elderly Care Support Center calls the consumer's home and says, "Personal information has been leaked and registered with another organization." Ask, "I will cancel the registration of personal information." The Elderly Care Support Center calls the consumer's home and calls the consumer to the consumer.
"●'s personal information has been leaked, and names have been registered in three organizations."
"The Elderly Care Support Center will volunteer to cancel the registration of ●●'s personal information, but only one place cannot cancel the registration unless there is a person who registers instead of ●●. I can't. "
"If you have any problems, we will look for someone to register here (Elderly Support Center)."
"●●'s registration number is **. This number is an important number that identifies an individual, so please do not tell anyone. ", And give consumers an insecurity about leaking personal information, and give consumers the elderly support center as if they were a good organization. When a consumer asks the Elderly Care Center to look for a person who registers personal information on behalf of a consumer (hereinafter referred to as a "surrogate registrant"), the Elderly Care Support Center will notify consumers that a proxy registrant has been found on the same day.
In addition, elderly person support center first made "●'s credit card is made without permission for consumers. We (Elderly People Support Center) will cancel it. "

(2)Agent registrants ask consumers to cooperate in purchasing affected areas-assisted goods instead of cooperating in canceling the registration of consumer personal information.
After (1) above, the Elderly Care Support Center will call consumers again and ask them to call thanks because a proxy registrant has been found. May be.) 。 When a consumer calls Phone number, a proxy registrant taught by the Senior Citizens Support Center, an officer of a welfare organization responds to the consumer.
"Mr. ●●. I have one request."
"I will register on behalf of Mr. ●●, so please tell me the registration number."
"I need Mr. ●●'s registration number to buy affected areas aid goods to affected areas's children."
Ask the consumer to give the consumer the "registration number" of the consumer. Consumers are hesitant to teach because the Elderly Care Center told me that no one should give the "registration number", but if you refuse this request, the proxy registrant will register personal information We are worried that we may not be able to cooperate in cancellation, and we will give the "registration number" to the proxy registrant. There are various types of affected areas-assisted goods purchased by proxy registrants, including air purifiers, masks and radiological removal equipment, all of which are necessary for affected areas.
Companies that sell affected areas-supported goods to proxy registrants are referred to as "sellers."

(3)The dealer threatens the consumer by telling the consumer that the agent's use of the consumer's registration number to purchase affected areas-supported goods is a name loan.
Oh, it threatens consumers that the act of the consumer falls under the name loan.
After (2) above, a proxy registrant called the consumer again and used the consumer's registration number to purchase affected areas-supported goods, so they are asked to call the sales company (and the distributor may call the consumer directly). 。 When a consumer calls Phone number, a sales company taught by a proxy registrant, a person who claims to be a sales company representative responds to the consumer.
"Teaching the agent's registration number of ●● is a name loan."
"It will be inspected by the Financial Services Agency on Friday. If you don't take any measures, you'll be guilty of lending the name of ●●."
It threatens that consumers have committed illegal activities.
(i) The Company seeks to withdraw consumer deposits as necessary for consumers to pretend that they have purchased affected areas-supported goods. The distributor shall continue to provide consumers with the following:
"I have to forge the evidence that Mr. ●● paid."
"No matter what happens, I will protect Mr. ●●."
"Please tell me all the bank where Mr. ●●'s deposit is."
"I will give instructions to the Financial Services Agency to move money so that I don't get it."
"Please keep the lower money at ●●'s home until the suspicion is clear."
Tell them all the balances of each consumer's deposit account. In addition, sellers may instruct consumers to answer that they do not know anything when contacted by the Financial Services Agency or police, or to report that fact immediately when contacted. There is.

(4)The seller instructs consumers to send cash by courier, as necessary during inspections by the Financial Services Agency.
Oh, we instruct consumers specifically how much to withdraw from which account every day. The seller calls the consumer's home every day for the next one or two weeks, specifically instructs which account to withdraw from that day, and the consumer withdraws the deposit as directed. In addition, distributors provide consumers with information.
"When asked about the use of money at a financial institution, say," I want to keep cash at hand. "
In some cases, consumers may give specific instructions on how to answer when they are called at a financial institution.
B. Instruct consumers to send cash withdrawn from financial institutions by courier. After having the consumer withdraw the deposit, the seller calls the consumer over the phone.
"The Financial Services Agency's inspection will begin tomorrow."
"I need a show money."
"If you send it to the company, you will be suspicious by the Financial Services Agency, so please send it to my co-worker's wife's home."
Instruct consumers to send cash that had been withdrawn from their deposit account and stored at hand by courier. Until then, consumers did not think they had to send cash to the seller, but thought that it would be difficult if they did not send it before the inspection of the Financial Services Agency, and instructed the seller. Send cash by courier.
C. Depending on the consumer, the dealer will instruct you to take care of the luggage instead of being asked to withdraw or send deposits. Depending on the consumer, instead of being asked to withdraw or send a deposit, the merchant will prompt you to receive a courier delivered to the consumer's home and transfer it to another location. The contents of the package are cash sent by other consumers.
D) Over the next few months, we call the consumer's home to tell the false financial services agency's inspection status and check the current status of the consumer. After having the consumer send cash by courier, the seller calls the consumer's home for several months to tell the false financial services agency's inspection status and check the consumer's recent status. And make consumers believe that money will return. After that, you will not be able to connect to the Elderly Support Center or related parties. The same applies when consumers are allowed to take care of their luggage.

• Registration of commercial corporations for the elderly support center and related parties could not be confirmed.
• Phone number, which was used by senior citizen support centers and related parties to communicate with consumers, is a contract via multiple telephone forwarding service providers, and the subscriber is unknown. In addition, although the Consumer Affairs Agency conducted a telephone call survey, it did not lead to the other party.
• When investigating the cash destination found during the survey, it was another consumer's home where the Elderly Care Center instructed me to take care of the luggage.
• The "Local Elderly Care Management Center" established based on the provisions of Article 115-46, Paragraph 1 and Paragraph 2 of the Nursing Care Insurance Law may have the same or similar name as the "Elderly People Support Center". May be. The Local Elderly Care Management Center assigns public health nurses, social workers, chief care manager, etc. to provide necessary assistance to maintain the physical and mental health of local residents and stabilize their lives. This facility aims to comprehensively support the improvement of health care and welfare, and does not call consumers' homes to delete personal information.

• "Personal information has been leaked and registered with another organization." "I will cancel the registration of personal information." "To cancel the registration of personal information, you need to register another person." is a typical fraud scheme. Please hang up immediately. In general, the leaked personal information is often not clear where it is acquired, and it is difficult to delete all. In addition, personal information of others is not usually required to cancel the registration of personal information or delete personal information.
• "Let me use your name." "Please tell me your registration number." "Your act is a name lender." It's a typical fraud scheme.
• Don't give details of your assets (name of financial institution, account number, deposit balance, etc.) over the phone. This is a typical fraud scheme. Once you have responded to these requests, you may later be given specific instructions on which account, when and how much to withdraw. Government agencies and businesses do not usually ask for the provision of such information over the phone or instruct them to withdraw deposits. Let's be careful not to get on the business's paws. In addition, even if you only need to withdraw money at first, you will eventually be instructed to send the money you withdraw. Don't accept it.
• "Send money by courier." It's a typical fraud scheme. Don't accept it. You may also be instructed to receive your package by courier and forward it to another location, but you must never respond. You may get involved in a crime without your knowledge.
• In addition to the Elderly Care Support Center, there are many consultations in which businesses reminiscent of public institutions, such as the National Consumer Affairs Center of Japan, ask consumers to delete personal information and deceive cash. I am. Please be careful.
  (Reference) Alert by the National Consumer Affairs Center of Japan (announced H24.10.25, updated H29.3.14)
• "Please be careful about telephones that call the National Consumer Affairs Center of Japan!"
  http://www.kokusen.go.jp/soudan_now/data/kokusen_katari.html (external site)
• If you have any doubts about such a transaction, consult the Consumer Affairs Consultation Service or the police before paying.

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• About alert about companies called "elderly person support center" (Consumer Affairs Agency) (PDF: 827KB)